Repair Process

CWI's technicians are A+ certified, meaning they have a base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance and basic networking.

We stand behind all of our repairs and quoted time. We guarantee reliable, honest, and professional repair services.

1.) Previsit Checklist

Please bring the following items with you when you come in:

Personal Computer Tower (We have all necessary cables), Windows Installation and Driver CD's for all your devices and peripherals and a detailed description of the problem that is occuring (Example: I receive a blue screen when I boot my computer)

2.) In-Store Visit

Our location charges a $25 diagnosis fee up front to determine the cause of the problem and reason for your visit. We will analyze your personal computer using our 30-point diagnosis system. We will call you as soon as we have an answer and a solution to your problem.

3.) Repair Process

Once we diagnose your personal computer, we will be calling you with a quoted time for repair. Once we get your quote approval, we will work as quickly as efficiently as we can to get your personal computer back to you as soon as possible and the $25 diagnosis fee will be put towards the final repair costs. Please call about our PC Repair rates. We do offer in home service for a higher premium.

4.) In-Store Pickup

After we have called and informed you that your computer has been finished you can come and pick up your computer. We will receive payment at that time. We stand behind all of our repairs and quoted time. We guarantee reliable, honest, and professional repair services